Troubleshooting Guide: Addressing 7 Common Samsung Refrigerator Issues

Before we consider the main Samsung fridge problems, let’s make a retrospective journey into the history of Samsung, whose products have been popular for a long time worldwide.

Samsung Group is a South Korean conglomerate headquartered in Samsung Town, Seoul. With a history of around 90 years, it has expanded its products globally. Samsung comprises about 80 companies involved in various industries like construction, consumer electronics, and finance. Samsung Electronics, a part of the Samsung Group, is a multinational electronics and IT company based in Suwon. It specializes in home appliances such as refrigerators, washing machines, dishwashers, dryers, stoves, and microwaves.

When facing problems with your Samsung refrigerator, trust the professionals at Appliance Cowboys for the best results imaginable.

At Appliance Cowboys, we take pride in being your go-to home appliance repair experts. Our highly qualified repairmen are like troubleshooters extraordinaire, armed with skills and know-how to deliver top-notch repair services for your Samsung appliances in Houston. Rest assured, our skillful technicians will do the job promptly and efficiently. Your appliances are in good hands with us!

When your Samsung refrigerator doesn’t work correctly, or something goes wrong, we barely understand what is happening. Let’s discuss the most common problem issues and troubleshooting.

Refrigerator Not Cooling

Finding out how the refrigerator works will be interesting before we consider why the refrigerator is not cooling. A refrigerator doesn’t create coldness itself. It removes the heat from the air traveling through the refrigerator and freezer compartments. Thus, a refrigerator uses a compressor and fan motors. The compressor compresses the refrigerant in gas form into the condenser coils, condensing the gas into a hot liquid. The condenser coils dissipate the heat as the liquid travels through them. When the refrigerant reaches the evaporator coils, it expands into a gas, making the coils cold. A condenser fan motor assists the condenser coils in dissipating the heat. In contrast, an evaporator fan motor draws air over the cold evaporator coils and then circulates that air through the refrigerator and freezer compartments.

When a fridge is working correctly, it should maintain a consistently cool temperature of around 40° Fahrenheit (4° Celsius) in the refrigerator compartment and 0° Fahrenheit (-18° Celsius) in the freezer compartment. If your Samsung appliance is having problems staying cool, there can be several common reasons:

• Dirty condenser coils. This can cause the refrigerator to stop cooling. You should use a special condenser coil cleaning brush to occasionally clean the debris off the coils. This helps to keep the refrigeration system in working condition.

• Malfunctioning condenser fan motor. If a condenser fan motor is defective, it cannot draw air past the coils. The fan motor can either fail mechanically or electrically. In this case, you can test it by yourself.

• The evaporator fan motor is defective. The cold air will not be circulated into the refrigerator compartment. If the motor has unusual noise when the fridge is running, replace it with a new one. You can also use a multimeter to test the motor for continuity.

• The start relay or capacitor is faulty. If they malfunction, the compressor may fail to cycle correctly or not work at all. In this situation, you can test a start relay for electrical continuity. This can be done using a multimeter to determine whether it works. Moreover, the Ohm meter can test a capacitor’s ability to release its charge. In contrast, a capacitor meter defines whether the component has a strong enough capacitance rating to start the compressor.

• The evaporator is frosted over. To avoid becoming frosted over, evaporator coils require periodic defrosting. You may have to do this manually if you own an older Samsung model. If your refrigerator is modern, it can use an automatic defrost system. This system includes defrost heater, thermostat, and defrost control. You can use a multimeter to test the heater and thermostat for electrical continuity. If the heater and the thermostat test positive for continuity, then it is likely the defrost control is defective.

• A malfunctioning temperature control board. The PCB is not functioning correctly if it cannot provide direct voltage to the compressor or the fan motors. To diagnose this correctly, you should check for defective components first. You can do this yourself, but the best is to trust professional technicians to define and fix the problems.

Refrigerator Not Making Ice

Whether your Samsung refrigerator has an ice dispenser built into the door or you retrieve the ice from a bin in the freezer compartment, the ice maker is an essential accessory as the weather turns hot. Here you can discover the main troubleshooting hits that our experts give accent to on their experience:

• If the ice cubes are too small, there is probably insufficient water pressure going to the inlet valve or a restriction in the valve itself. A weak water flow indicates that the house’s water pressure is low, or there could be a problem with the supply valve. But, if you can see that the water flow is strong enough, it is most likely a restriction in the water inlet valve. Thus, the valve should be replaced.
• If the ice maker is not making ice, you should first check for water or ice in the tray. If there isn’t any, look out for the fill tube clogged with ice, usually caused by insufficient water pressure or a defective inlet valve.
• The temperature in the freezer compartment may be too high to make ice. If the freezer temperature remains above 15° F and you ca unable to lower it, the fridge may have a cooling problem. But if the temperature is 10° F or lower, and you can see no ice is being produced, the problem can be with the ice maker itself. It is probably defective, and it is to be replaced.
• If the ice maker is not producing ice like it once did, you may need to replace it with a new one by contacting Samsung refrigerator repairmen at Appliance Cowboys. Our fridge experts are licensed and certified and have the necessary skills and experience to handle this issue.

Refrigerator is Not Defrosting

If you find out that your Samsung refrigerator is warmer than usual, it is possible that your fridge is not defrosting correctly or doesn’t defrost at all. There may be a few possible reasons, the most common among them:

• If the defrost heater is not working, it can be turned out. In this case, the moisture in the air will turn into frost. You can check it visually for any breaks or use a multimeter to check for continuity in the defrost heater.
• The faulty defrost thermostat can also be why your fridge is not defrosting. You can check for continuity to ensure the defrost thermostat is working.

Suppose your Samsung refrigerator is not defrosting correctly. In that case, it is necessary to contact a local repairman at Appliance Cowboys to define the problem and don’t try to solve it yourself.

Refrigerator Fan Noise

Frankly speaking, refrigerators can’t work entirely quietly. Sometimes these noises can be even louder than you expect to hear settling on a new place. All these sounds differ and mean different problems with your fridge.

First, you should define where the noise comes from the fridge’s back, bottom, or inside. We can guess what the issue can be depending on the source of this noise. Based on our experience, we can define the most common reasons why your refrigerator is becoming noisy when running: damaged fan blades, defective evaporator and condenser fan motor, and compressor issues.

Most parts that cause a refrigerator to become noisy are easily replaceable. But the repair is not recommended for a do-it-yourselfer. You’d better contact a licensed technician to inspect and replace the damaged or defective parts to receive the best repair services and warranty on the replaced parts and services themselves.

Our refrigerator technicians are preparing the most specific and detailed review of the reasons for this problem and troubleshooting tips.

Refrigerator Leaking Water

The refrigerator constantly runs, and you take it for granted until you face a problem. It’s frustrating when you find water leaking out from under your refrigerator. But don’t despair! We review the most common reasons your Samsung refrigerator leaks water, from a faulty filter to a clogged defrost drain.

Finding the source of a refrigerator leaking is not an easy thing, while the leaks themselves are threatening for the potential damage they may create. Among the main reasons we may detect:

• The refrigerator is not level;
• The water filter is leaking inside;
• Refrigerator leaking outside;
•  Clogged refrigerator defrost drain

Upon the experience of our Technical Support Manager Serge Bart, who faces and handles this problem issue with the Samsung refrigerator every time he turns around, we are preparing another post regarding why the fridge is leaking water.

Samsung’s French Door Refrigerators Have Issues

French door refrigerators are the most popular unit in the category. However, there can be a few issues with them as well. Samsung French door refrigerators have side-by-side refrigerator doors on the top, with a pull-out freezer drawer on the bottom. We can discuss many pros and cons of this type of refrigerator, but like any other fridge, they have the most common problems:

• Malfunction of the crushed-ice maker
• Water leakage issue
• Asymmetrical doors
• The bottom freezer is not maintaining temperatures
• Icemaker leaking and making loud noises, etc.

Samsung French Door refrigerators received many negative reviews. Repairing such a fridge is still one of the most expensive, making us think about it before buying.

Uneven Temperatures & Food Spoilage

If your food is spoiling too fast, it means that your Samsung refrigerator has an uneven temperature. You may face the following reasons:

• The working properly refrigerator constantly maintains 40℉. When the temperature reaches above this point, it causes food spoilage. It is probably something wrong with the thermostat of the fridge.
• The other reason is the uneven temperature may indicate a faulty air damper control that allows too much air into the fridge.
• If the thermistor’s resistance does not change with the temperature change, it cannot be functional and may need replacement.
• But anyway, if your Samsung refrigerator has power, all temperature settings are correct, and you never left the door open, it’s time to contact us to define and fix the issues of uneven temperature with your fridge.

When is it Time to Call a Samsung Appliance Repairman?

Nowadays, when people are always using the Internet to find answers to most questions, they try to solve any problems with their home appliances by watching guides on troubleshooting. It’s cool when it helps. However, on the other hand, you can damage your refrigerator and harm yourself. All repair works require special knowledge and skills.

For Samsung refrigerator repair, maintenance, and installation, contact our team of experienced professionals at 713-391-4475. Appliance Cowboys is dedicated to providing the highest quality services and resolving any issues you may encounter with your Samsung kitchen appliances. Contact us today to benefit from the expertise of our skilled technicians. We are conveniently located in Houston and ready to assist with all your Samsung appliance repair needs.