Dejong Duke Coffee Machines Repair
At De Jong DUKE, quality is our trademark since we believe that it is the deciding factor when choosing equipment that serves our evolving customer’s needs. We have built our brand around the idea that reliability, top-notch performance, and intuitive design are the cornerstones to success. With a wealth of more than 100 years of experience, we continue to listen to our client’s needs and develop modern equipment that meets their unique needs.
De Jong Duke coffee machines are designed to enable you to make a quality cup of coffee and minimize waste and operating costs. The interactive touch screen enables you to choose from various beverages, including premium coffee, fresh grounds, or tasty espresso, in no time.
Notably, these coffee brewers boast of innovative ConnectMe technology that provides detailed real-time information on the machine’s display. This technology enables full two-way communication with the machine allowing you to run an advertisement, launch a promotion, and so much more. Below are our latest De Jong DUKE coffee makers available on the market. This post will discuss some of the common problems with each product and how a licensed De Jong DUKE coffee maker repair specialist near you can help you with the repairs.
Dejong Duke -Virtu
With Dejong Duke Virtu, you will ensure that your customers get fresh whole bean espresso, instant beverages and filter fresh coffee at your cafeteria, hotel lobby, or office breakroom. Simple to use and easy to maintain, Dejong Duke Virtu is customized to deliver the best performance while ensuring low operation costs. This model combines standard American manufacturing and elegant Dutch design to ensure that you get a wide range of flavored beverages to satisfy all your clients and employees.
It features a decently sized 10.4″ color touchscreen display that enables you to customize the beverage selection with a touch of a button. We also love the two water outlets that prevent the tea taste in your coffee. The brewer also utilizes the CoEx technology, which makes the brewing process easy and unique. Another notable feature that comes with this model is glass detection. Unlike other models, the Virtu does not brew until it detects a mug or glass underneath it. This means that you will never have to create a giant coffee spill when you forget to put a cup under the machine.
Product Details
- 10.4″ full-color touch screen ensures easy operation
- Customizable brewing options including espresso, coffee, hot chocolate, cappuccino, chocolate milk, hot water, and more
- The cup sensor ensures that you do not create a giant coffee spill when you forget to put a cup under the machine.
- Features a separate water outlet that prevents coffee taste in your tea
- The ConnectMe technology transforms the machine into a communication platform
- It has a customizable front that matches every environment
Dimensions & Utilities
- 40.25 “H by 16.9 “W by 21.1” D
- Weight: 120 lbs.
- Variety of Selections: 3
- Time to Brew: Less Than 60 Seconds
- Plumbed-In or Pour-Over: Plumbed-In
De Jong DUKE- Nio
De Jong DUKE Nio is a professional and stylish-looking machine designed to deliver the results you need. This whole bean-to-cup brewer comes with excellent capabilities, intuitive features, and hassle-free maintenance. Unlike other machines on the market, this model boasts a fast 60 seconds brewing and a daily output of more than 150 drinks. These features make it a perfect pick for office locations and food service cafeterias.
Equally, this model has advanced features such as drain connection, waste guide, and automatic cleaning to ensure hassle-free operation. The machine also features functional LED lights that make it user-friendly. Unlike other models, you do not need to open the machine to brew your favorite cup of coffee. Additionally, filling and cleaning are done outside the machine making the upkeep of the machine relatively simple.
Product Details
- Combines a whole bean grinder and a CoEx®-Brewer
- Intuitive touch screen keyboard allows for easy programming
- Simple to customize the brew strength, cup size, and beverage size
- NSF certified meaning that it has passed extensive testing and certified by the National Sanitation Foundation
- Enables you to make the best cappuccino or latte macchiato with fresh milk
- Equipped with a large, easy to fill ingredients canister that delivers productivity of more than 150 drinks daily
Dimensions & Utilities
- 21.3″D by 18.1″W by 23.6″H
- 150+ drinks per day capacity
- Weight: 77.2 lbs.
- Cord Attached: Yes
De jong Duke- Zia
De Jong Duke Zia brewing machine doesn’t just make a better cup of coffee; it also reduces the waste and cost by eliminating the need to use individual coffee pods. Even better, the Zia machine comes in a stylish, compact design, making it compatible with any office breakroom, hotel lobby, or coffee shop. The interactive control panel enables you to choose between various brewing options, including espresso and fresh brew coffee.
The model also features a separate water outlet that enables you to get fresh beverages. Dissimilar to other models, you will never have to experience the taste of coffee in your cup of tea. Additionally, all the parts are conveniently positioned, allowing for simple access when servicing or cleaning the machine. The ConnectMe feature also makes it easy to make announcements, internal campaigns, and promotions. The customizable display will also display company videos, news highlights, and operational status, and more.
Product Details
- The interactive control panel enables you to choose between various brewing options
- Feature separate water outlet that enables you to get fresh beverages
- Conveniently positioned parts, allowing for simple access when servicing or cleaning the machine
- ConnectMe feature also makes it easy to make announcements, internal campaigns, and promotion
Dimensions & Utilities
- Stainless steel construction
- Cord Attached: Yes
- Time to Brew: Less Than 60 Seconds
- Available in four sizes, 10-serie, 20-serie, 60-serie, and 80-serie
De Jong Duke- Edge
Experience the versatility of a modern-designed coffee brewer with De jong Duke Edge. This model enables you to create a custom coffee shop beverages experience with the touch of a button. It combines cutting technology and intuitive features that enable you to brew freshly ground coffee effortlessly. The elegant design adds a touch of style wherever you place it. That is just the beginning; the customizable settings enable you to make various fresh beverages, including espresso, café au lait, cappuccino, mocha, and more.
The machine also enables you to choose your desired coffee strength and cup size. The EDGE also has subtle light effects that enable you to prepare your favorite beverage conveniently. When you choose hot water, the light effects will guide you to place the hot water from the separate water outlet. With EDGE, you also get endless configuration possibilities, including various brewing systems, integrated payment systems, and various ingredient canisters.
Product Details
- The intuitive touch screen allows you to choose your favorite drink with ease.
- Offers Endless configuration possibilities from various brewing systems, different ingredient canisters, and an integrated payment system
- ConnectMe feature enables you to do internal promotions, display company videos, do company branding and campaigns.
- It combines cutting technology and intuitive features that enable you to brew freshly ground coffee effortlessly.
- The elegant design adds a touch of style wherever you place it
- The subtle light effects enable you to prepare your favorite beverage conveniently
Dimensions & Utilities
- Touch screen: yes
- Cord Attached: Yes
- Time to Brew: Less Than 60 Seconds
- Available in four sizes, 10-serie, 20-serie, 60-serie, and 80-serie
De Jong Duke Common Problems
Power Issue
If the machine’s screen is off, you should check the power source and make sure it is plugged in properly. If the problem persists, ensure that you have switched on the power button. When any of these solutions are not working or experiencing power outages while brewing, contact a licensed De Jong Duke Repair specialist and schedule a service visit to resolve the problem.
Error message popup
Another common problem is the error message popup on the screen that keeps you from brewing your favorite cup of coffee. The good news is that most error messages are easy to fix. Some of the common error messages for the De Jong Duke coffee machine includes;
- Cleaning Error
- Drip Tray Full
- Empty Waste Bucket
- Enough Water?
- Filling Boiler
- Brewer is not in the home position
- Cleaning error
Cleaning error often occurs after deep cleaning the machine. Resolving the error is simple; just log into the machine to reset the error. Open the machine door and click on the login option in the service menu. Next, scroll through the down and up arrows to error settings and then click reset cleaning error. After this, exit the service menu and ensure that you have closed the machine’s door properly. Following these steps should resolve the error. If the error does not go away, call an experienced repair technician for assistance.
- Empty wastebasket or drip tray full error
Follow the same process when you have any of these error messages pop up on the screen—the first thing to confirm whether the drip tray or wastebasket is empty. If so, follow the steps listed above on the cleaning error message to access the service menu. After this, click on the reset wastebasket option to resolve the empty wastebasket error. You can also disable the drip tray full error message in the error-setting menu. If the problems keep recurring, your machine could have a sensor problem. Contact a repair technician to replace the sensor.
- Water issues
Enough water or filling boilers error messages are also common after deep cleaning or rinse is performed on the machine. These errors should resolve on their own in 15 to 20 minutes. If not, there could be an issue with the water pressure. Call the professionals to help in resolving the issues.
- Brewer is not in the home position
Brewer not in home position error tends to pop-ups after a deep clean. The error occurs when the pistons or funnel attached to the grinders are not re-assembled to their correct position. The following steps can help in resolving the error.
- Check to see whether the brewer is installed correctly. If not, remove and replace the brewer correctly
- Check whether the upper piston is locked into the correct position. If the piston is damaged, it needs replacement
- Ensure that the micro leveler is not bent
- Check to see whether the motor is broken
- Ensure the brewer is not blocked and is running smoothly
It is advisable to contact a licensed, experienced repair technician to do service repairs and replacements if any parts are damaged.
Frozen In Time
Sometimes you may also notice that the machine screen has stopped responding to touch. This is a common computer problem that is quickly resolved by resetting the machine. You can reset the machine by turning the machine power off and then turning it back on. Ensure that the door is closed. Following these steps will help in restoring the functions to normal. However, when the problem persists, you need to call the experts to schedule a service visit.